Refund policy
Effective Date: July 1, 2026
Thank you for shopping at thestaticad.com.
We are committed to providing high-quality digital products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.
Digital Products
Our store primarily sells digital Canva templates designed to help businesses create scroll-stopping advertisements. Since these products are delivered digitally and become immediately accessible after purchase, all sales are generally considered final.
Eligibility for Returns & Refunds
We only offer refunds under the following circumstances:
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You did not receive your purchased digital product due to a delivery issue that could not be resolved.
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The digital product is corrupted, damaged, incomplete, or otherwise unusable, and we are unable to provide a working replacement.
We do not provide refunds for:
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Change of mind.
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Accidental purchases.
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Purchasing the wrong template.
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Lack of Canva knowledge or design experience.
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Compatibility issues caused by unsupported software or third-party applications.
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Failure to read the product description before purchasing.
Reporting an Issue
If you experience any problems with your purchase, please contact us within 7 days of your purchase.
Please include:
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Your order number
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The email address used during purchase
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A description of the issue
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Screenshots or other relevant information, if applicable
Email us at: hello@thestaticad.com
Replacement
If your downloaded files are damaged or inaccessible, we will first attempt to provide a new working download or resolve the issue. If we are unable to do so, an eligible refund may be issued.
Processing Refunds
If your refund request is approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider and financial institution.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: hello@thestaticad.com
Website: thestaticad.com