Shipping policy

Effective Date: July 1, 2026

Thank you for shopping at thestaticad.com.

As we sell digital Canva templates, no physical products are shipped. Please read our Digital Delivery Policy below.

Digital Delivery

All products available on thestaticad.com are delivered electronically.

Once your payment has been successfully processed, you will receive access to your purchased digital files. In most cases, delivery is completed within a few minutes.

You may also receive an order confirmation and download instructions via the email address provided during checkout.

Delivery Time

Typical delivery time:

• Instant to a few minutes after successful payment.

In rare cases, delivery may be delayed due to:

• Payment verification
• Temporary technical issues
• Email service delays
• System maintenance

If you have not received your download within 24 hours, please contact us and we will assist you promptly.

Download Issues

If you experience any problems accessing or downloading your files, please contact us with:

• Your order number
• The email address used for purchase
• A brief description of the issue

We will make every reasonable effort to resolve the problem as quickly as possible.

No Physical Shipping

Since all of our products are digital:

• No physical items will be shipped.
• No shipping fees apply unless otherwise stated during checkout.
• No tracking numbers will be issued.

Incorrect Email Address

Customers are responsible for providing a valid email address during checkout.

If an incorrect email address is entered, please contact us as soon as possible. We will assist in delivering your purchase after verifying your order.

Contact Us

If you have any questions regarding your digital delivery, please contact us:

Email: hello@thestaticad.com

Website: thestaticad.com